Contact Us：
Please contact us by emailing us to the following emails.
For any enquiries or questions, please email at info(AT)panshkite.com or info(AT)pansh.org
Some special notes:
After the payment goes through, the order status will change to "paid" within 24 hours. As long as your order displays "paid", it indicates that your order is already being executed.
After the order is shipped, the order status in your account will be displayed as "shipped", and you can find a tracking number in the order. We will not send you any email notifications. That is to say, unless there are problems with the order, we will not send you any email notifications. You can check all the status and progress of the order on your own from your account. So, if it's not necessary, please don't send us an email asking if your order has been received. As long as you complete the payment for the order, it will be executed within 24 hours. This method is being carried out every day by Pansh for nearly 20 years without any problems, and any concerns you may have are unnecessary. Once you place an order and complete the payment, all you need to do is patiently waiting for the package.
Regarding the shipping time, for popular products in the market, inventory is limited and there is always not much stock available. Therefore, it usually takes about 10 days for the order to be shipped out. Usually after your order is successfully paid, you can check the the shipping status and package tracking number from your account after 10 days, so there is no need to send an email inquiry. We have been doing this kind of work for almost 20 years and there will be no problems. Please don't worry.
What should I do when encounter "Database error, Session halted" problem?
Usually this problem is caused by the special words or characters in the order postscript. If there are some special words or characters in the order remark, then you may encounter "Database error, Session Halted" issue. So, please do not use special characters in the order postscript. Please try changing the order message or try using the simplest words in the remark.
If you still cannot solve the problem by changing the words in the order remark, then please feel free to email us. Tell us your account name and the products you want to purchase, we will create an order for you in 24hours.
To new customers of Pansh:
Our sales with this website started in 2005, and we have more than 120,000 registered accounts around the world so far. When we bravely reached to the world with the help of the Internet, we were as nervous as some new customers when they first bought from our website. Now, we still often receive orders from our old users who registered 10 or even 15 years ago. A large number of fans scattered around the world who we have never met have accompanied Pansh for 20 years. In the past 20 years, Pansh has hardly said anything to the world. Time has proved everything. We are very grateful to those who bravely trust and support us. Customers who are familiar with and understand Pansh have full trust in Pansh. They have a good understanding of Pansh's products, services, and personality, and any transaction is unobstructed. However, we are now receiving more and more frequent inquiries from new customers. We can fully understand their worries and concerns. Therefore, we have decided to give our advice to those new customers. For new customers who are not yet familiar with Pansh, our suggestion on how to make a purchase is, first, register a Pansh account, which is free of charge. Registering an account is very useful for later order tracking. After having a Pansh account, you can simulate order purchases or even payments. You don't have to worry about "orders" generated due to simulated purchases. On our website, any orders that have not been paid are invalid orders. We regularly clean up those invalid orders that have not been paid. Therefore, we welcome customers to conduct simulation experiments to familiarize themselves with the purchasing process! This is the quickest way to learn how to purchase from our website. Apart from that, we also welcome customers to simulate how to make payments. Even after you have actually completed the payment, however, you changed your mind and did not want the order, there is no need to worry. As long as we have not shipped the goods, you can send us an email notification to cancel the order and then we help you with a refund. In short, no empty talk can truly understand each other. A real action is worth more than a thousand words. We hope you can bravely try Pansh! We firmly believe that you will become one of our fans just like our old customers who registered 10 years ago. Only one purchase, you will love Pansh and be together with us in the future! We look forward to your arrival.
Notice:
Now, there is an opportunity to work for PANSH! We are looking for kite designers all over the world, if you are a kite designer, please contact us: recruit(AT)panshkite.com.
About work, no matter where you are in the world, you can work full-time or part-time for PANSH. PANSH will provide you with the most generous salary in this industry in the world! PANSH is a private enterprise located in China with a history of more than 30 years. We began to sell products to users all over the world through the Internet in 2006. We have rich and mature experience in working with professionals all over the world. No matter where you are in the world, we can work with you through the Internet.
PANSH owns a world-class production plant and the world's leading incredibly low cost and price! In addition, China will become the largest single economy in the world soon. In the future, there is a very huge space for development! Join PANSH and you will gain these advantages. If you are a kite designer or related profession, please don't hesitate to contact us immediately. We look forward to your email.
